Shipping policy

Shipping policy

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout

International Shipping

We offer international shipping Worldwide. Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Puppini Sisters LTD is not responsible for these charges if they are applied and are your responsibility as the customer.

🇺🇸 Notice for US Customers

As of February 2026, the US government has suspended the previous "duty-free" ($800) exemption for commercial imports.

Please be aware of the following:

Import Duties: All commercial orders entering the USA from the UK are now subject to a baseline 10% import tariff plus applicable local State Sales Tax.

Carrier Fees: Your local delivery service (USPS, FedEx, or UPS) may charge a separate handling/processing fee to clear your package through customs.

Responsibility: All customs duties, taxes, and related fees are the sole responsibility of the recipient (the importer) and must be paid to the carrier before delivery can be completed.

The Puppini Sisters is not responsible for these government-mandated charges or any delays caused by US Customs and Border Protection (CBP) inspections.

🇪🇺 Notice for EU Customers

Orders shipped from the UK to the EU are treated as international imports.

This means your order may be subject to local import VAT and a customs handling fee charged by your delivery carrier.

These charges are set by your country’s tax authorities and are not collected by us at checkout.

Any import taxes or processing fees must be paid to the carrier before delivery.

We are not responsible for customs delays or charges imposed by local authorities.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@thepuppinisisters.com with your order number and a photo of the item’s condition. We assess these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shop@thepuppinisisters.com.